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Sim card

CR3
Good Citizen / Bon Citoyen

I have an account but when I tried to use my sim in a new phone it said I had a locked network sim.  Puv- locked. When i put it back to the original phone it said the same.

I was told to get a new sim but it won't allow me to sign up with my info. My plan is still valid. Help please!!!

 

11 REPLIES 11

ooops too late

 

Best wishes, Carol in Nova Scotia 😃


wbrockerville
Great Neighbour / Super Voisin

Your sim card is fine.  You have to contact the company of your phone (Bell, Telus, etc) and ask them to walk you through unlocking it so it can be used with other providers.