Sim card can't be read

[Xinxinzi]

show,

Suddenly, my phone was not able to receive or make any phone call. I messaged the CS_agent and got a new sim card. But, now my phone shows no service and can't read the sim card. I tried other carrier sim card and it works!! If anyone know what's going onwith the public mobile sim card?

Thank you!

[Xinxinzi]

Yes, i did. 

[hTideGnow]

HI @Xinxinzi 

you will need to message support and have them to troubleshoot further.  Please use the link I provided above to message them

[Xinxinzi]

Yes, I did. I did it in the app.

[Xinxinzi]

Hi,

Thank you for your response. I already change the new sim card number and active it. Not working for me.

[slusagm]

have you go and update your sim card yet?  You need to do it yourself before the sim card is functional.  You can update it via the app the My Account

[hTideGnow]

hi @Xinxinzi 

you need to update your account with the new sim card number.  Simply login My Account (use email to receive the 2FA code) and then go to Profile and click the pencil besides the sim card number to enter the new one

if you cannot login My Account to update, ask suppor to help 

, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage