cancel
Showing results for 
Search instead for 
Did you mean: 

Services on hold?

cliffordruns
Good Citizen / Bon Citoyen

My account says "Your services are on hold due to the expiration of your subscription." But there is a pending transaction on my credit card already.

Screenshot 2024-05-13 at 3.33.00 PM.png

Also, when I go to payments it's saying the next payment is due August 11th. 

Screenshot 2024-05-13 at 3.35.30 PM.png

Can anyone help me figure out what's going on here? 

3 REPLIES 3

cliffordruns
Good Citizen / Bon Citoyen

I thought I would wait and see if it got sorted out, but no service again today so I had to pay. I'll have to see if there's a double charge or not.

Phil_Adelphus
Mayor / Maire

@cliffordruns   You're on a 90 day subscription for only $38.42?  

Edited to add, since today is renewal day sometimes weird things seem to happen with the online account which resolve later, although it's a bit late in the day and your phone should still keep working.

softech
Oracle
Oracle

 @cliffordruns 

if you really have no service now, I think the pending charge didn't go through

Since you have no service now, I would click "Pay Now and Resume services" first

Monitor your credit card for the next couple days, if you really see duplicated charges, PM can easily provide refund

 

Need Help? Let's chat.