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11-23-2023 10:31 AM
Hello I am looking for help in resolving this issue.
my account currently says services are on hold as today is the expiration of my subscription.
I am attempting to add a new plan or even renew the old plan, and I keep getting the error message: "Sorry, we're not able to process your payment at this time. Please try again later."
My services are not working; I cannot send, or receive texts, or make calls.
Any help would be greatly appreciated.
Solved! Go to Solution.
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11-23-2023 12:39 PM
Thank you for your quick help and reply it appears it was a credit card issue!I will have to sort out the credit card with the bank
Thank you!
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11-23-2023 12:38 PM
Thank you for your quick help and reply it appears it was a credit card issue I was able to top up with a voucher from shoppers drug Mart as you suggested and my services are working now
I will have to sort out the credit card with the bank
thank you!
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11-23-2023 12:37 PM
Thank you for your quick help and reply it appears it was a credit card issue I was able to top up with a voucher as you suggested and my services are working now
I will have to sort out the credit card with the bank
Once again thank you!
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11-23-2023 12:36 PM
Thank you for your quick help and reply it appears it was a credit card issue .
I will have to sort out the credit card with the bank
Once again thank you!
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11-23-2023 10:42 AM
Is your credit card still valid? Did you move?
Another method of payment is using muskbird.com and their RTR option that will load money straight into your account.
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11-23-2023 10:36 AM
Please try to wait an hour and try again
also, you can try to use *611 to make a manual payment. Do you know the 4 digits account PIN? if not, you can reset the PIN in My Account first and try to pay via *611
if you still unable to pay, please reach out to CS agent
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Or you can buy a voucher from stores like Shoppers Drug Mart and load the voucher using *611
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11-23-2023 10:36 AM
@Ashleyeghosa Did you have auto-pay enabled and it failed, or do you use vouchers? You can pay via 611 also to get the service going again.
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11-23-2023 10:34 AM - edited 11-23-2023 10:35 AM
@Ashleyeghosa You may have tried to do this when the account is in process of renewal. Perhaps that has caused issues. I would contact customer service at the link below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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11-23-2023 10:33 AM
here is a screenshot of the received message
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