Self service login

[dian_34]

I can't get into my self account I've been doing the two step verification  and it's not sending me the codes to my email or cell phone to log in.

[softech · Accepted solution]

@dian_34 this is weird.  Getting the 2FA code via SMS usually does not fail 

open ticket with PM support by direct message 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[dian_34]

I've tried everything that was suggested and I still  can't get into my account.  What am I suppose to do here?

[HALIMACS]

@dian_34 

If you're using a device with stored/remembered credentials, sometimes when these autofill, the device also attempts to automatically log you in. 

If your device does this, do not tap the sign in button while it is trying to log you in as it will deliver an error message every time and not let you login.

[hycm53]

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@dian_34 wrote:

I can't get into my self account I've been doing the two step verification  and it's not sending me the codes to my email or cell phone to log in.

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Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login, so don't use mobile device to login.
Follow above method try login again.

[softech]

@dian_34 could be just late night maintenance with some systems.  Try back again later on the morning and it should work

[Handy1]

@dian_34  Get support to to help you Reagan access 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

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