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overpayment

Mangat_kamal90
Great Neighbour / Super Voisin

i recharged my phone a few days ago, money was deducted twice from my account due to network disruption. I request to refund my money as i will not be using this number for a few months from next week.  Waiting for your response. Thank you

4 REPLIES 4

HALIMACS
Mayor / Maire

@Mangat_kamal90 wrote:

i recharged my phone a few days ago, money was deducted twice from my account due to network disruption. I request to refund my money as i will not be using this number for a few months from next week.  Waiting for your response. Thank you


@Mangat_kamal90 

 

When you write that you "will not be using this number for a few months" bear in mind that if you wish to keep the account from deactivating, from the date the cycle ends (if you don't load funds to renew or are on auto-pay), that you have 90 days before the account becomes permanently disabled.

 

Recommend switching to the $15 plan prior to departure and keeping an eye on the self-serve site after away for a couple of months to ensure you don't pass that date.   Some others simply let the cycle expire, remove auto-pay designation, and wait out the 90 days so they're not paying every 30 days. 

 

As far as the excess payment, it's likely resting in your Available Funds - best to leave it there for use upon return.   If it's there, it'll be used toward your next renewal.

hTideGnow
Mayor / Maire

HI @Mangat_kamal90  

 

PM is a prepaid provider, they usually do not provide refund.  

But you have a case , I think.  try it.  Open ticket with CS agent:

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

 

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1
Town Hero / Héro de la Ville

@Mangat_kamal90 

Contact support 

Getting support / submit ticket

 

  • Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

 

Or while your already here and logged in the community

 

  • you can send a private message   To CS_Agents by clicking here.

 

  Watch for reply top of page to the

   Right ( envelope image )

softech
Mayor / Maire

@Mangat_kamal90   do you see the extra stays in the Available Fund?  if so, you can let it stay there for next renewal if you don't mind

 

however, if you want to proceed for a refund, try to open ticket with PM support and explain the situation

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there