SOS only and can’t log in to account

[taelinstriebel]

Have had the same sim card for years and never had problems but the last 4 days I’ve had no service and its showing SOS only. I also can’t log into my account, keeps showing an error even when trying to reset password 

[hTideGnow]

Hi @taelinstriebel

did you have any problem with any PM charge recently on your credit card and asked your credit card to reverse the transaction??

[pmbc]

@taelinstriebel If you're using an iPhone you'll see SoS when there is no signal.  How is signal strength typically in your area?  Are you using a desktop browser to try and logon to your account?  Have you tried incognito/in private browsing mode?

[Lieux]

@taelinstriebel  if you don’t have another phone can you try to take out your Sim after closing your phone? And put it back and open your phone again.

[dust2dust]

Can you try the sim in another phone?

Also have a look at devicecheck.ca to rule that out.

[Handy1 · Accepted solution]

@taelinstriebel  Can you try SIM card in another device and see if services work … also if you reset password for my account and still cannot sign in ask support to help you regain access and reset your account 

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[softech]

@taelinstriebel it made me worry what happened to your accounts tn, I hope you didn't got sim jacked 

Please message PM support immediately and hope they can sort it out  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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