01-06-2024 06:40 PM - edited 01-06-2024 06:41 PM
Hey,
I am a new subscriber and am trying to complete the registration, but I am stuck on the 'Register SIM' step.
The form only accepts 19 digits, whereas my SIM card number has 20 digits. Please advise on how to fix this.
Thank you
Solved! Go to Solution.
01-06-2024 07:01 PM - edited 01-06-2024 07:02 PM
@dressedinlayers You.can port the number on activation or you can port it over after creating new account with temp PM number . I used to create account first myself then port . But with the. Ew ever safe ID I find it’s best to port inactivation now less hassle with ever safe ID . Just remember to use a different t email then before is best
01-06-2024 07:00 PM
yes, carrier sim card is the link to the network
the number can be ported into PM, but you need a Public Mobile sim card
get a Public Mobile sim card for $10 from Telus or Koodo store or $5 from Amazon
01-06-2024 06:59 PM
Yes, ultimately I want to port my existing number over to Public Mobile. Sounds like I still need to get myself a Public Mobile SIM card first, and then do the porting later, correct?
01-06-2024 06:55 PM
@dressedinlayers wrote:Thanks, but it sounds like (as per @Handy1 ) the SIM card must be of provided by Public Mobile, and that using an existing SIM card (provided by e.g. Rogers, Fido, etc). is not supported.
yes, you need a Public Mobile sim card
get it from Telus or Koodo store or via Amazon 🙂
01-06-2024 06:54 PM
@dressedinlayers Yes it needs to be a public mobile SIM to have PM account .
01-06-2024 06:52 PM
Thanks, but it sounds like (as per @Handy1 ) the SIM card must be of provided by Public Mobile, and that using an existing SIM card (provided by e.g. Rogers, Fido, etc). is not supported.
01-06-2024 06:51 PM
@dressedinlayers Unless this is existing SIM card with LM that is active still , you can port your FIDO number over to it .in which case you don’t activate it you port it in to PM in your PM account profile page you will see option to transfer number . But if you don’t have active PM account you need a new PM SIM card and create a new account with a different email then you used before and you will have option to transfer (port) number on activation
01-06-2024 06:46 PM
I also remember PM sim card is 19 digits. I think Telus is 20
check the number again
if still cannot figure it out, then an even easier way is to hvae PM agent to help, please submit a ticket with CS Agent, maybe send them the picture of your sim card.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-06-2024 06:46 PM
Okay. I misunderstood the message here then
https://subscribe.publicmobile.ca/en/bc/activation/sim-selection
Thanks for sharing your insight!
01-06-2024 06:45 PM
@dressedinlayers You need a brand new SIM card All sim card can only be activated once
01-06-2024 06:44 PM
No, it's my existing SIM card which I have had for years. I am currently with FIDO but want to change to Public Mobile.
01-06-2024 06:41 PM
@dressedinlayers Easier way is to use the camera to read the numbers for you . Tap the camera icons in the field and let the camera do the work for you
01-06-2024 06:41 PM - edited 01-06-2024 06:41 PM
is that a Public Mobile sim card? All PM sim cards are 19 digits long. make sure you didn't type in too many zeroes, which is a common error