@mikek33nan
There's a glitch with rewards being applied automatically upon renewal when lost/stolen has been enabled in the previous 30 days of service. They must be applied manually by a CSA after renewal.
You sure left out a lot of info in your OP regarding your issue....it all makes sense now. There is a long standing glitch that sometimes occurs when changing plans. Previously if you scheduled a change plan on next renewal to a higher priced plan autopay can only charge the plan amount of the existing plan to your autopay card rather than the scheduled plan amount resulting in the amount charged shortchanged the new plan amount due and the system suspends the account for non payment. The customer has to manually top up the shortchanged amount to reactivate their service. It's recommended to avoid the possibility of an autopay failure to top up manually the new plan amount so that the autopay system is not engaged on the account.
Recently it's come to light with the many 2016 fall promo subscribers scheduling plan changes to the new 4G LTE plans that the opposite kind of glitch can occur as the autopay system will charge the old plan amount to the card registered for autopay. With the old plan being a 90 day plan it results in usually a triple payment (since most have chosen to change to the $40/15gb plan from the $120/12gb 90 day plan).
Most customers have come to community for advice and are advised that unless the extra $80 will cause them financial hardship to just leave the credit in their account balance to pay for the next couple of renewals. Otherwise they can contact customer support for a refund.
What I don't understand is why you did not do the same? And even though you chose to take the route of a chargeback why your card issuer would even start the process when you had not even requested a refund from public mobile? The first rule of a chargeback is the customer must make an attempt to contact the business of the disputed charge to try and settle the issue first and if the attempt is frustrated they can then dispute the charge with their credit card issuer who will issue a chargeback. You got off lightly with public mobile this time because they did overcharge your card in error. But I can guarantee that your account and credit card is flagged now for any future card disputes of this nature....I would count myself lucky in this regard.
As a note for a workaround for the new opposite glitch with autopay there may be a way to avoid this from happening.....
- The easy way.....top up manually as we recommend for scheduled higher priced plan changes. However the autopay system may still read that the higher amount needs to charged and in this particular case will still charge $80 to the card or it may once it debits the account balance the $40 new plan amount renew the account on the new plan never needing to engage autopay to make the mistake in the first place?🤞
- As above but after midnight eastern on day 30/day 1 once rewards are applied disable autopay. The account should renew without issue. Once renewed enable autopay again. 👍
