@candacesask wrote:
- So going through my data usage, for calls and texts, and there’s numbers on there I don’t know, out going calls I’ve never made…. Ummm when I need a code that’s been sent to my phone, I never get it, my calls are ALWAYS being dropped, I don’t know what to do about this situation…. Help!
@candacesask - does the number you do not recognize end in 4001? That would be your voicemail phone number. Any time someone calls it or you check your voicemail it would show up in your detail history.
As for not receiving short codes and calls being dropped that is another issue, I think.
Can you try your SIM card into another compatible phone to see if the issue persists?
Some trouble shooting to try for network/SIM issues:
- restart your phone
- toggle into and out of airplane mode
- remove the SIM card and try it into another phone to see it if works. Move back to your phone and test.
- perform a Reset of the device's Network Settings
- Check for outages in your area:
https://www.telus.com/en/on/outages
https://istheservicedowncanada.com/status/telus
https://downdetector.ca/status/telus/map/
EDIT, is this for a newer activation account/number, OR an existing one that this happened all of a sudden?
If there are other phone numbers that you are sure are not being made or received in your detailed history, OR, you continue with service issues, you may want to inquire with a CSA about it.
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
