@fspilot There's one other thing I can offer, though I don't know how helpful it will actually be. When I first ported into PM from Koodo,. the Voicemail tab would still act as if still had Visual Voicemail despite PM not having it. This was before IOS 17's Live Voicemail was introduced. I created a support ticket and a Telus 2nd tier tech worked with me over several calls, including one with Apple support, and we determined that this was a bug in IOS - it doesn't react well when switching from a carrier with Visual Voicemail to one without Visual Voicemail.
There was no fix for the issue except to set up my phone from scratch without restoring from backup.
I've since ported out (tried out Freedom) and came back when PM introduced the current $34/50 US/Canada plan , and I think I have a similar problem as before, but having Live Voicemail on mostly masks it - except that I have the option to record a custom Live Voicemail greeting, which then doesn't save.
My theory is that isn't actually for recording a Live Voicemail greeting but a Visual Voicemail greeting, and the iOS bug is incorrectly allowing it to be visible.
I have no idea why you have a custom greeting that you can't get rid of - I have the default and can't change it despite the phone offering me the option to change it - but I suspect it may be related to the same bug. If so, you could try ensuring you have a good backup and then resetting your phone and seeing if that fixes the problem. If it doesn't, you could restore your backup and be back where you are now. If it does fix the problem, then you could decide whether setting the phone up from scratch is worth the trouble or whether it's better to restore your backup and live with the issue until (and if) Apple fixes the bug.
So yeah - I strongly suspect your issue is related to mine, but I don't know how helpful that knowledge will actually be.
