Refund

[blevy]

I purchased a 15 day US add-on when I entered the US 2 days ago. I realized afterwards that this wasn't necessary as I have the $34 Canada/US subscription. Can I please get a refund?

[blevy]

Thank you to those who provided solution suggestions! And thank you to Public for my credit!!

[DennyCrane]

In my view they are absolutely entitled to a refund. The system should be smart enough to block that purchase because it's effectively incompatible with their current plan. I would start by nicely asking, but if needed I would push back pretty hard on this one. There's no way the system should allow that.

[hTideGnow]

hi @blevy 

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[blevy]

How can I request and submit a ticket to request a credit?

[computergeek541]

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@BKNS27 wrote:

@blevy 

Normally PM is non refundable but this is a simple mistake.

Just contact a CS_Agent by clicking on Chat bubble and type in Submit a Ticket or Contact Agent and explain. They will get back to you in the morning as they are off right now.

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I agree that this is a mistake on the part of the customers, but there is never any guarantee that a customer support agent will have a refund issued. Anything such as this is handled on a case by case basis.

[BKNS27]

@blevy 

Normally PM is non refundable but this is a simple mistake.

Just contact a CS_Agent by clicking on Chat bubble and type in Submit a Ticket or Contact Agent and explain. They will get back to you in the morning as they are off right now.