Recently changed my plan to include US calling. Can’t call out. Receive some texts but not all.

[hTideGnow]

hi @RedDeer 

the state of work? 

what phone do you have?

it might be a VoLTE problem.  try to connect to  T-Mobile network and change network mode to 3G 

if that does not work,  you'll have to download VoIP app like Textnow and use the app to make call using data as a workaround

[KZ1964]

If your phone isnt on th PM whitelist you might have to download a VOIP app like textnow and select a phone #, then you can use this to make phone calls.  Or use whatsapp to make calls (other person has to have whatsapp).  

[RedDeer]

I recently purchased the 36.00 plan. We arrived on November 6. It is now November 12 and I have not been able to receive or make calls. 

[hTideGnow]

hi @RedDeer 

I think time to ask support agent to check

please message them 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@RedDeer  If that fails then ask support to refresh your account and inveterate the issue 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RedDeer]

Will try right now.  Still get call failed. 

[Handy1]

@RedDeer  Adding 1  before the area code and phone number of the contact your trying to call 

[RedDeer]

Not sure what you are talking about with the 1. 

[RedDeer]

Yes

[RedDeer]

Change now. Rebooted. 

[hairbag1]

@RedDeer 

when you changed plans did you opt for Change Now or At Next Renewal ? If you selected At Next Renewal, your change won't take affect until next regular renewal date. (You can now Change Now, but you pay now and forfeit any balance in current renewal)

[hTideGnow]

hi @RedDeer 

did you try reboot the phone? tried Reset all Networks? tried sim card in another phone?

and you login My Account and confirm your account is active and changed to the new plan?

[Handy1]

@RedDeer  Are you existing customer ? Reboot the phone first if you haven’t and be sure to add 1 infront of the 10 digit contact @RedDeer 

or did you just join and try to port number over ?