Monthly billing for non existing account. Printing money?

[LeonR1]

Hi 

My credit card is being billed four times each month, even though I have only three active public accounts. Is canceling the card my only option, or is there a way to identify and resolve the extra charges on the card ending in 8552?

Thanks

Leon

[BKNS27]

@LeonR1 

I would suggest you contact a CS_Agent to straighten this out. Any overcharge will remain in your account as credit but don’t dispute the charges with your CC company. PM will force you to pay with vouchers for a year before they allow you to use AutoPay.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@LeonR1  Sort it out with support , do you have trouble activating one of the accounts when you first joined ? Maybe created 4 th account by accident . Check with them if it can’t be figured out then yes get new credit card and just update the 3 accounts you supposed to have 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437