Still need Help with new transfer

[Cornet]

I need help transfer my old number 413-xxx-xxxx to Public Mobile.This number not working, and I have not got any transfer message from old provider(Virjin). I got SMS , that ne # 437-xxx-xxxx available, but just SMS messages working. Calls not working.

[Dunkman]

@Cornet 

Maybe try a reboot of your phone.  

If still the same (ie. no talk service still), then your account was not set up properly.  

You will need to contact customer service for help. Submit a ticket via the chatbot or via the following link: 

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Edit: I created your own thread about your particular situation.