05-24-2023
01:55 PM
- last edited on
05-24-2023
02:24 PM
by
A_CX_PM
How can I login into my account if I lost my Phone?
The SMS will go to my lost phone that I have no access.
in that case I cannot lock the SIM, I cannot login into community to ask for help, I cannot even stop automatic payments in that account.
Solved! Go to Solution.
07-21-2024 12:00 PM
Has there been a solution to this? I note this solution was posted in May 2023. Now, upon clicking "resend code" no options are presented. I too do not know how to login if I don't have access the phone that is meant to receive the 6-digit 2FA code.
Please help.
11-22-2023 08:43 PM
Thank you.
No, I haven't. This is my first time since then, and the portal does not give me an option to receive the OTP via email.
11-22-2023 08:36 PM
HI @KJ9 did you ever login to My Account since EverSafe was introduced?
on the security screen, click Didn't Receive code and check if sending via email is an option
if not, then please submit ticket with CS agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-22-2023 08:33 PM
Hey! I'm struggling with the same issue. Were you able to find a solution for it?
05-24-2023 02:24 PM
Glad this ended up working! We will take that feedback back. Thank you
05-24-2023 02:14 PM
I clicked Resend but I only get 2 options, SMS or voice mail. No email option.
05-24-2023 02:02 PM
YES, it works.... but it was confusing by not showing that option by default.
05-24-2023 02:00 PM
@alexs20 Your logged into the community now to be able to post , if all easy fails get support to help
Getting support / submit ticket
Or while your already here and logged in the community
Watch for reply top of page to the
Right ( envelope image )
05-24-2023 01:59 PM
Click on Resend Code and you should be presented with more options. Even though some report email is not working 😞
05-24-2023 01:57 PM
@alexs20 Some have indicated in other posts that by clicking "resend code" you will be presented with 3 options, one of which is email. Try it and report back.