RCS Not Available- Issue on BOTH iOS and Android

[Preet456]

Hi,

I bought a new phone.  Transferred the physical SIM over.  RCS will not work.  I tried everything on this site about Carrier Services, reinstalling Messages, all kinds of cache clearing and rebooting.

"Not Supported" RCS chats has been disabled by your carrier.

I think I need PM to fix this on the back end because that comes up immediately.  No waiting to set up etc.

[on2wheels]

Funny enough there's a thread on the Apple forum saying it is a carrier problem.  I wonder if PM doesn't realize yet that the system has disabled RCS for customers.

https://discussions.apple.com/thread/255892927?sortBy=newest_first 

[on2wheels]

Good to hear it's not just me. My iphone had been using RCS properly for a year, and just within the past week I see it's disabled and "waiting for activation". This is still while using ios 18.6.2.  

I haven't toggled it off and back on yet, nor have I reset networks because that wipes all the wifi passwords.

[will13am]

@Preet456 , in all the troubleshooting that you have tried so far, did you include de-registering RCS, deleting app cache, waiting a couple of hours and then re-registering to RCS.  There are many stakeholders involved in getting RCS to work.  It takes time for changes to migrate to the various servers in the food chain.  I doubt support is able to do anything here as RCS is not an account level feature.  

[hTideGnow]

hi @Preet456 

you won't lose the group chat, it is just some issue on the RCS side.  Some needs to wait and keep trying

but as said, ask PM support agent to refresh the account first

[Preet456]

I send/receive SMS no problem.  It is RCS chat that does not register.  I am afraid of losing my group chats.

[hTideGnow]

hi @Preet456 

are you getting regular text without issue?

ask PM support agent to refresh the account, that helped some others with the same issue

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage   

[Preet456]

Done this about 15 times.

I have the latest Pixel 10 Pro XL.

[TheSterlinger]

Try claring cache in Messages. Go to apps, message > storage.  When you delete Google Messages,  wait for a least 2 hours to reinstall. 

From my understanding it could take up to 24 hours to work.

[hTideGnow]

hi @Preet456 

what phone do you have?  PM does not block RCS

try uninstall Google Message, Reboot phone, and Reinstall and try register again

[slusagm]

@MaxxPup 

this is an Apple issue.  If you check internet, it is not uncommon

Try reboot phone and try again.  If still show unsuccessful, check with Apple support first.  Someone on the internet said they contacted Apple and was told the ID was blocked due to spamming.

[Paasy]

I’m having the same issue. Spoke with Apple and they just said to wait 24hours. Did you find a solution?

[hairbag1]

@MaxxPup 

try a network refresh to see if that helps.

[MaxxPup]

After I did the update on my iPhone, my number won’t recognize in my iMessage. Even I selected the phone number to activate, it won’t activate. Is this something PM will do it? It’s been hours and still won’t recognize. Please help. Thank you

[Ledhead]

You know what I mean, Google was/is carrying the costs of running RCS for many carrier's.

On my other carrier sim it specifically says RCS is provided by the carrier under their terms of service.

Am I mistaken? Does public manage RCS on its network?

[Loreen1]

How do I  reregister?

[will13am]

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@Ledhead wrote:

Some carrier's opt to use Google Jibe, other carrier's manage RCS themselves. There's rumor that Google is quietly pulling back Jibe support and making carrier's manage it themselves. I thought it possible that's why these issues have started happening.

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Google Jibe is not a separate service from RCS; rather, jibe is a platform for providing RCS. 

[Loreen1]

I just got RCS when I updated last week . 

[Ledhead]

Some carrier's opt to use Google Jibe, other carrier's manage RCS themselves. There's rumor that Google is quietly pulling back Jibe support and making carrier's manage it themselves. I thought it possible that's why these issues have started happening.

[will13am]

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@Ledhead wrote:

Or it's possible your RCS is grandfathered from a previous activation, and new activations no longer function.

There's a lot of angles that could be at play.

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RCS is a feature that is universally available to all customers provided they have the hardware/software that supports it.  

[hTideGnow]

hi @Ledhead that's why we always suggest to re-register RCS/iMessage after porting 

[Ledhead]

Or it's possible your RCS is grandfathered from a previous activation, and new activations no longer function.

There's a lot of angles that could be at play.

[will13am]

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@Curtis_24 wrote:

Yup sane issue, rcs messaging use to work no problem then stopped all the sudden a couple days ago. For all my android contacts not just one (I’m on an iPhone) and trying to resolve this issue is extremely slow and painful. Will extremely likely be switching carriers as soon as I have time ti do so, the support from public mobile is a joke. 

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RCS issues that individual users are experiencing have nothing to do with Public Mobile.  I am an android user and have been using RCS successfully on this service since it was first rolled out . When my iOS users had access to RCS starting last September, I have had no problems communicating this them.  

[hTideGnow]

hi @Curtis_24 

Reset network settings would not delete the existing eSIMs, so, there is no need to re-download or reinstall eSIM

[Curtis_24]

Do you not have to try and re download your e sim if you reset network settings ? I have no way of re downloading it , have no QR code (never got one) 

[Curtis_24]

Yup sane issue, rcs messaging use to work no problem then stopped all the sudden a couple days ago. For all my android contacts not just one (I’m on an iPhone) and trying to resolve this issue is extremely slow and painful. Will extremely likely be switching carriers as soon as I have time ti do so, the support from public mobile is a joke. 

[will13am]

Folks, there is nothing with RCS on this service for either android or iOS users.  Please don't go flooding the support inbox with service requests that they cannot do anything about.  To restore the service, try removing RCS, wait a couple of hours and then add it back and wait another couple of hours.  There are many stakeholders in this process, so the service can take a few hours to establish.  If this does not work, then try deleting the app and reinstalling it.  

[slusagm]

@KitsaStatti 

please try the steps above first.  Also, be aware that the activation could take a bit long, it is not unusual that it "stuck" there for an hour or so and eventually completed

or ask PM to reprovision the sim by open them a ticket

[KitsaStatti]

I'm having the same problem with 2 lines I just migrated from Virgin Mobile 

[Ledhead]

I did and they already have. I think there's a chance Google has removed jibe support and have put it on the carrier's to support RCS themselves now and I think public doesn't have server setup for it or something. This seems to be a recent issue that has popped up across a number of carrier's with some already providing support (given the other sim working).

[slusagm]

@Ledhead 

please try submit a ticket and ask PM to reprovision your sim as well