imessage not working

[Jackie5846]

my i message can't be activated for some reason. It got linked to my icloud email but not to my phone number. what should i do? I tried troubleshoot it with apple customer service and they told me to connect with publicmobile. should I order a new esim? 

[Jackie5846]

Hi, thank you for responding. Yes, I have my phone number listed in the iMessage setting. But every time I tried to choose the phone number, it keeps saying "an error occurred during activation". Would you happen to know other ways?

[Jackie5846]

Hi, thank you for responding. I have tried this way. It keeps saying "an error occurred during activation". Would you happen to know other ways?

[hTideGnow]

hi @Jackie5846 

no need a new esim at the moment.

But first,  Go to Settings on your phone, Then to Messages/FaceTime, Switch iMessage/FaceTime OFF
And go to Settings, then Phone and then My Number to remove the phone number
Wait 5 minutes and reboot the phone
Then go to  Settings, Phone, My number and put the number back
And go to Settings, Message/FaceTime and turn iMessages/FacekTime back ON again 
Wait for it to finish activating in iMessage

[hairbag1]

@Jackie5846 

it's not an esim issue...or a Public Mobile issue either. Check in settings > iMessage to make sure your cell number is there.