HI @MichPriddle (and @Jackie5846 )
first, before checking the iMessage issue, can you confirm if you have removed the old carrier sim card (or disable the esim if it old one was an esim). Then Reboot your phone and reset network settings
Then important part is to check and confirm if you can receive inbound calls on the PM sim. If you can, the port was not completed and no point to fix the iMessage issue yet
if you are receiving inbound calls, then you can fix the iMessage issue by doing this:
Go to Settings on your phone, Then to Messages/FaceTime, Switch iMessage/FaceTime OFF
And go to Settings, then Phone and then My Number to remove the phone number
Wait 5 minutes and reboot the phone
Then go to Settings, Phone, My number and put the number back
And go to Settings, Message/FaceTime and turn iMessages/FacekTime back ON again
Wait for it to finish activating in iMessage
If same, ask PM to refresh the account and make sure SMS works. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
