05-19-2020 08:33 PM - edited 01-05-2022 10:50 AM
Hello 👋 when I first set up my account with public mobile I had put in a MasterCard also and purchased 3 extra 15 $ gb add ons and didn’t receive them I only got the one and it just topped out
Solved! Go to Solution.
05-30-2020 03:52 PM
@darlicious well thank you very much! 🥧
05-30-2020 07:12 AM
I'm thinking buttermilk raisin with a big dollop of whip cream. I'll have to give one to @Luddite and the OP @Johnduplisea if he comes back and picks his solution. We better give one to @dabr for identifying why it doesn't appear like more than one 1gb data add on has been added. That leaves a peace for myself and @hyT for supplying the pic. That leaves one peace of pie left...?
05-30-2020 04:49 AM
05-30-2020 03:15 AM
I dont disagree that you answered the question and deserve the solution I just wanted to point out its easy to be mistaken when looking at your overview because of the way pm displays additional add ons. Did i really wilt your rose? Say it aint so joe!
05-30-2020 02:17 AM
@darlicious I thought we were like 🤞...🥀
05-30-2020 01:56 AM
@Johnduplisea @dabr @darlicious @gpixel @Luddite
I have re-read this whole thread and tried to find the clues like Sherlock Holmes.
The OP @Johnduplisea had 2 posts. The last sentence of the first post said "it topped out". In his second post, he said he saw what we meant and was OK but did not elaborate what he saw was the solution. I think the key lies in "it topped out". If he had actually bought three 1Gb add-ons through the proper two-step process, he wouldn't have "topped out". So I think @Luddite was right in assigning the solution to @gpixel . Wish OPs would always come back and Mark their solutions.
05-29-2020 07:33 PM
@darlicious wrote:I would argue that @Dabr had the more precise answer because it explains that the 1 64gb data add ons are piled upon the existing or first 1 GB DATA ADD ON and only shows under the usage meter to the side. Checking the payment history will show they were charged but does not answer the query of why it's not showing. It took @dabr who ninja'd me to point that out and @hyT to illustrate the point.
@gpixel sorry JMHO not disrespecting you.....just saying....
@darlicious I appreciate you arguing in my favour, but since OP didn't really make clear, even in his second post, as to whether he just didn't purchase all the 3x1GB data he thought he had or was just confused by how PM records the multiple data purchases in the overview page, it really could have been either one of the answers and I can understand how @Luddite may opt to select @gpixel response as the solution too.
As they say "you win some, you lose some" 😊
05-29-2020 07:08 PM - edited 05-30-2020 02:57 AM
I would argue that @dabr had the more precise answer because it explains that the 1gb data add ons are piled upon the existing or first 1 GB DATA ADD ON and only shows under the usage meter to the side. Checking the payment history will show they were charged but does not answer the query of why it's not showing. It took @dabr who ninja'd me to point that out and @hyT to illustrate the point.
@gpixel sorry JMHO not disrespecting you.....just saying....
05-25-2020 10:01 PM
@darlicious @dabr have answered the original poster's question well.
I had the same puzzle when I bought my first two 1Gb data add-ons. I thought I was short-changed. On closer examination in my self-service portal, I found the answer.
I find it easier to demonstrate with a couple of screenshots.
On the "My Plan and Add-ons" tab, it shows
But if you look at the "Overview" page, you can see I actually have 2Gb of data.
So the "1GB Add-on" is just a text label (name) of the add-on. The actual quantity of your purchased data is reflected under the "Amount Used" column. Hope this will help others who get puzzled by this in the future.
05-20-2020 01:27 AM
I would say it's likely @dabr answer. Unless you look closely enough you wouldn't notice the additional mb under the tally as it only appears as: 1GB data add on 0/3072 . Although it would be nice if @Johnduplisea came back and accepted a solution for future members with the same query.
05-19-2020 09:58 PM
@Johnduplisea wrote:Hello 👋 when I first set up my account with public mobile I had put in a MasterCard also and purchased 3 extra 15 $ gb add ons and didn’t receive them I only got the one and it just topped out
Hi I’m just curious we’re you able to find the other 2 out of 3gb of data, please let us know.
05-19-2020 09:56 PM
Found what you’re talking about I’m fine now thanks guys
05-19-2020 09:29 PM
you might need to contact the management team by using private message
05-19-2020 09:24 PM
@Johnduplisea , add-on purchasing is a two step process. You probably have funds in the account to purchase 2 more add-ons. Take a look at this illustrated guide on the purchase process.
05-19-2020 08:54 PM - edited 05-19-2020 09:01 PM
@Johnduplisea wrote:Hello 👋 when I first set up my account with public mobile I had put in a MasterCard also and purchased 3 extra 15 $ gb add ons and didn’t receive them I only got the one and it just topped out
@Johnduplisea When you purchase multiples of data, they will show in one line under My Data & Add-ons on the overview page, you should see a line showing 3072 MB data there.
Edit: Should have mentioned that it should also show how much was used from that line and what is remaining of that purchase.
05-19-2020 08:48 PM
also have a look at the payment history that will give you some idea of what has happened.
05-19-2020 08:36 PM - edited 05-19-2020 08:38 PM
@Johnduplisea check to see if you have available funds in your account. if you do, then select and apply the data add-ons again