Public plan that works in Mexico?

[Cherie21]

Do any of the plans from Public work in Canada/Mexico and USA? 

I know one works in USA and Canada combined- no roaming costs- 

I am confused about plans that say Mexico- does that mean only calls/data and texts TO Mexico but not while IN Mexico?

[Yolesita]

Perfect! Thank you so much! I'll be in Mexico City, so I'm pretty sure I won't have any problems 🙂 

[PTAPublic]

To your point about verification (or two factor authentication texts) they all work seemlessly as well, and are just as fast as when I'm in Canada. 

[PTAPublic]

Fyi, the underlying service is AT&T where FYI, a per my previous message, for context, I am (Puerto Vallarta/Bay of Banderas). Not sure what part of Mexico you will be working from, so underlying service may differ for you. 

[PTAPublic]

Yes, texts, calls, all working as expected, and both ways (sending/receiving). 

[Yolesita]

Hi! I'm going in January to Mexico and need to work remotely. I get access texts to my phone for login purposes. Are you getting texts normally as well???

[PTAPublic]

Same here. AT&T showed up as soon as I landed. Don't forget to turn roaming ON.

[PTAPublic]

I'm in Puerto Vallarta and Bucerias, both areas, all services (calls & texts to/from Canada/US/Mexico), and data/apps all working as expected.

[PTAPublic]

Testing Testing, 1,2,3! I can confirm that in Puerto Vallarta and Bucerias all services are working great. I have called and texted back to Canada, and the US, and I have called people with Mexican phone numbers, and the data roaming/all apps/maps, etc. working smoothly, with speeds are similar to what I experience in Canada (i'm using a 4g/LTE phone (Samsung S10e), if there's any lag I really haven't noticed it.. I used to get a TelCel Sim for trips like this.. Not any more!! 🎉

[hTideGnow]

HI @Heike the 50GB data can be used in all 3 countries, Canada, US and Mexico

alsol, you can call the 3 countries within them for free too

[Heike]

Is that the 50gb plan for all 3 contries?

[Cherie21]

what city in Mexico are you located that it is working?

[Cherie21]

for Puerto Vallarta

[Phil_Adelphus]

@Tasrol   Is your Galaxy S10 dropping from LTE to 3G on voice calls?  It's not on PM's VoLTE list so unless it's been added it implies that Mexico, or at least parts of it, still have 3G.

[hTideGnow]

hi @Tasrol thanks for reporting. So far, we only have confirmation about AT&T

and which city you are at?

[Tasrol]

My phone displays AT@T as carrier on Galaxy S10 4g Lte

[Handy1]

@Tasrol  Excellent news thanks for sharing can you confirm if any other roaming partners  work besides AT&T  work in Mexico ? Also don’t forget to test text also @Tasrol 

[Tasrol]

Currently in Mexico on the $35 plan calls and data all working 

[Phil_Adelphus]

@hairbag1  .I dunno if 3G for calling has been disabled in Mx...perhaps you don't need volte in Mx after all

I've been wondering the same thing, I did a bit of Googling and didn't find anything definite although I got the impression there is still 3G in at least some areas of Mexico, unlike the US.  It would still be safest to have a VoLTE approved phone though just in case.  Hopefully we'll get some reports back from people who've tried the Mexico plans.

[hairbag1]

@Cherie21 

make certain your cell is volte enabled and on the PM volte whitelist.

added..clipped from Help Files...

https://www.publicmobile.ca/en/bc/get-help/articles/volte

Now that I think about it...I dunno if 3G for calling has been disabled in Mx...perhaps you don't need volte in Mx after all. Perhaps anyone recently returned can answer that question if nobody knows for sure.

[hTideGnow]

hi @Cherie21 

any plan you see say Canda-US-Mexico are true roaming plan that work in Mexico, PM just introduced that last week. So, no more extra roaming charge and you use the service in MEX like you are in Canada.  So, login My Account and check what Canada-US-Mex plans offered to you

[Yummy · Accepted solution]

Yes, PM has new plans covering all 3 countries.

Look at them from your PM account.