Public Mobile Data extremely slow - cell tower maintenance?

[jchow2630]

Hi all,

I've recently converted over to Public Mobile for about 6 months now. At first, 5G data here in Vancouver was great. It was fast, but at random times, there were spotty to no signals at all, and this was at a local community centre. 

Recently, as of yesterday, internet data was readily available in the morning up until 10am, then all of a sudden, the internet speed dropped to literally 0 mbps. Cell phone was showing 5G - Full bars - internet speed check was constant 0 - couldn't connect to a server. 

I asked my other colleagues who are also on public mobile, and they experienced the same thing. We restarted our phones, turned airplane mode on and off, changed frequency to LTE, yet to no avail. No internet, at least very very weak data. 

It went on like this until at least 9pm in the evening. Thinking this was maybe a one off situation, today, exact same thing happened.

Morning data no problem. Once noon hits, data drops dead no matter where we are. YVR airport, Richmond, Vancouver you name it. Calling and Text msgs go through without a hitch (thank god). 

Is there someone from Public Mobile Customer Service that could help out in this situation? or at least explain what could be happening? I'm on the $34 / 50gb CAN/US plan, and I never go over 40GB per month, so it's not a GB issue. 

Your reply is greatly appreciated. 

[hTideGnow]

lol @chappyshiba , now it is a matter of it is stable or not

[chappyshiba]

Went out for an hour and now 5G is working.  Did I miss something????

[chappyshiba]

Sorry,  just to be clear, I got a 4/3G connection when I switched to WCDMA/GSM,  not 5G. 

[hTideGnow]

thanks @chappyshiba for the update.  

I am surprised Telus didn't update the outage page for this issue

Someone said VPN solves this problem, so if anyone has a VPN subscription, try it

[chappyshiba]

Ok  on my phone I just switched to WCDMA/GSM and got a connection. 

Hopefully they will let us know when it's sorted.

[hTideGnow]

hi @jchow2630 understand the money is not the biggest issue and you rather have the stable service 

but next week when all issues are resolved,  send a ticket to PM and ask for some compensation 

[jchow2630]

I switched to 4G and i'm running about 8mbps download, and 2mbps upload. At least I have some sort of internet data to use for the time being. 5G doesn't work at all, so I'm thinking this is a 5G issue. 

[chappyshiba]

I just reboot.  No 5G. The 3G switch doesn't work for me. Has anyone at PM sent a message higher up the food chain? Are Telus customers affected? KOODO? Hopefully this gets sorted soon.

[jchow2630]

So I received an email from the CS agent, they asked me to reset network settings, reboot phone. They said they made some changes on their end ( still waiting for reply ), but to avail, network is still very slow / weak. 
This is day 3 of this on going issue. We are paying for a service that should be working and it's quite clear, it is not. Hoping this issue is only temporary. hTideGnow, do you have any issues where you are located?  

[CSee]

Network is very unreliable today. You might have full 5g data for 15 mins and then you'll have nothing. There appears to be a system wide issue with the network, and it doesn't appear PM is confirming any of these details. 

Perhaps a major issue that the company still confused about? Rogers seems perfectly fine with my friends and family. 

[hTideGnow]

hi @chappyshiba @bobit 

try reboot phone first.

if still fails, then you will hane to use the 3G only (WCDMA only) workaround 

[chappyshiba]

I was good to go this morning using 5G.  Not sure what time it stopped working as I switched to home wifi around 10:30 am.

S.O.S.

[bobit]

Partly down for me, too. Same as before, Safari pages won't load but certain apps do. Very strange.

[chappyshiba]

I'm in New Westminster a d you're right,  5G is down again. Yikes.  What's going on.  

[coolman1978]

problem seems fixed last night (Oct 11th), but today (Oct 12th) issue back again that no data, unless I switch to 3g.. anyone else with this issue again?  Vancouver area around 12pm

[derk_the_zeeman]

I created a ticket in my account and the problem was resolved 3 or 4 hours later. I think they had to reset my account since I just recently changed my plan 10 days ago.

[derk_the_zeeman]

I had the same problem. I created a ticket with the chatbox feature in my account. The problem was resolved several hours later. I just recently changed my plan 10 days ago. I think they had to reset my account.

[CSee]

It's about 8pm in Vancouver BC. And my network has finally come back to life. Speed test connects and I'm getting back to normal speeds again. Can anybody, somebody, please chime in and explain what caused this disruption over the last 48 hours. Appreciate the love and support from everyone! ☺️ 

[chappyshiba]

I'm happy it's not my phone. Hope they tighten the nuts on them 5G towers. 🤞

[bobit]

I am as well. Fingers crossed it stays this time!

[hTideGnow]

yeah @chappyshiba !!!

and I hope it is stable this time

[chappyshiba]

I'm back on the 5G now. It's working at the moment !!! 

[bobit]

I am in the exact same boat. Very frustrating when you need the service for work. It’s in, it’s out, it’s in….. I notice it’s particularly bad trying to use safari, but apps like instagram seem to load ok. 

[kdhope1]

I’m out in the valley and I’ve been having a terrible time with my Public Mobile on my iPhone switch the physical SIM card to another device and it didn’t work either, I get no connection or slow connection most of the time so I figured it was the SIM card so I downloaded an eSIM and of course same **bleep** thing so here. I am checking on your guys’s posts and you’re all having the same issue.!;)

[slusagm]

ok, I am the lucky one tonight and got hit with the same.  Using wifi now, glad free wifi everywhere 

[hTideGnow]

hi @SpitfireMK1 did you try changing network mode to 3G only or WCDMA only?

[coolman1978]

thanks.. have Samsung S24.. changed network to WCDMA/GSM (auto connect).. seems to work ok for now.. better than nothing..

[chappyshiba]

Thanks but the 3G option doesn't do anything for me. Guess will have to wait till they figure out what's going on.

[hTideGnow]

hi @Pupik try changing your network mode to 3G only or WCDMA only  , it is a workaround for now 

[hTideGnow]

hi @chappyshiba 3G only is called WCDMA only on Samsung