Promotion on Public Mobile preowned phone

[aklkwan]

Hi.

Back in October I received an email from Public about buying a preowned phone from Public will get $5 off from plan billing for 6 months. Offer will be expired on Oct 26th. I bought a phone according to the instructions in the email on Oct 23rd. Today is December 13th. I still haven't see the $5 reduction in my bill. I just got my auto pay account charged today. 

Appreciate your advice.

[hairbag1]

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@aklkwan wrote:

I followed all requirements. I have the purchase confirmation email as well.

Thank you.

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Ok...so can you see if the $5 was credited to your account ?

[walker1]

Your very welcome!   Good luck!

[aklkwan]

I followed all requirements. I have the purchase confirmation email as well.

Thank you.

[aklkwan]

Thank you. 

[Meow]

If your purchase satisfied all offer's condition then you should see credit on your account.

If you do not see it yet, contact agent for an explanation.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[aklkwan]

Thank you. Will do.

[hairbag1]

@aklkwan....

read through and make sure all the conditions of the offer were met.

How to get this offer:

• $5 off for 6 months when you upgrade or activate with a Certified Pre-Owned Phone. 
• Must use the same email address to purchase a Public Mobile Certified Pre-Owned Phone by October 26th.
• Credits will be issued within 1 month of the offer end date.

Offer Details: 

• Effective October 12, 2022 until October 26, 2022 11:59PM ET. Offer available to existing and new Public Mobile customers.
• Offer limited to one bill credit per Public Mobile account. 
• Customer’s account must be in good standing in order to receive the credit. 
• Credit will be automatically applied to eligible accounts by November 30, 2022.
• The offer is subject to change without notice.

Using incognito mode, log in to your account. Check Payments to see if the $5 was credited to your account.

[Outdoorsman]

@aklkwan 

Hi you should have seen it in your account by now you need to inquire with  a service rep 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

[walker1 · Accepted solution]

@aklkwan 

You should probably get a Customer Support Agent to look into your account and that promotion of yours.

Use the Chatbot Simon to get a service ticket started first.