Problem using data

[sclan]

Hi Friends,

I recently got my dad to switch over to PM. He's able to receive and make calls, send and receive text messages, but data is not working for him. We've tried changing the settings mentioned here. Still not working. Any thoughts on how to get the data working?

[softech]

@sclan happy that works...and you are back online!!!

[sclan]

This worked! Thank you so much!!

[hairbag1]

@sclan 

make certain he still has data....

[hTideGnow]

Hi @sclan 

Please try Reset All Network and it will usually work 

[pmbc]

Tried a full on reboot of the phone?  You have data left on the plan?

[sclan]

I guess that would help... LOL

It's a Samsung Galaxy 6

[statusquo]

His data on too?

[softech · Accepted solution]

@sclan what brand and model is your phone?

you can first try to Reset All Network

If Android, try to update the APN  to match the following 

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

         or    default,mms,agps,supl,fota,hipri

           (might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

                or  Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

[hairbag1]

@sclan 

what make/ model is the phone ?