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Poor signals

Suzpow
Great Neighbour / Super Voisin

Phone goes from LTE to 3G why?

4 REPLIES 4

Phil_Adelphus
Mayor / Maire

If it does this only when you get/make a voice call and have data on but wifi off it may be because your phone is not VoLTE compatible or not set up for VoLTE.

HALIMACS
Mayor / Maire

Where are you located @Suzpow 

It’s almost always due to physical location within a structure or distance from the nearest cell tower.

hTideGnow
Mayor / Maire

HI@Suzpow 

maybe network or maybe phone

what phone do you have? was it always like this or just recently?

And remember, most of us still need 3G for voice , hence the network will change to 3G when calls come.

Try Reset all Networks and check if you get this 3G network in other area as well

Handy1
Mayor / Maire

@Suzpow  Your network most likely set to automatic and it picks the network with best signal

add I’m  on 5G plan and when I go into my basement it drops  to 3G 4G/LTE  

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