I got an Account under email@example.com which I got the plan for my spouse. Now she is gone to overseas and I need to activate the plan.When I want to login it sends a code to the public mobile number that is on the account and I can’t get the code because the phone and SIM card is not here. She can not use that number or receive that code via text message outside Canada either. Is there any way you can activate OTP through email.
Edit by Dunkman: removed personal information
PM just changed to a new EverSafe login system and you need to complete the setup
Since you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support and have them to help in this situation: