Picture messages

[dinadavila]

Recently started having problems with my picture messages.  I turn data on, send pic as usual but recipients are receving them.

[Nezgar]

@dinadavila You can also test by sending a picture message to yourself.

Which country are the recipients? There may be increased likelihood of issues when sending to recipients outside of Canada. For example I recall having issues sending MMS images to a recipient in India, but they could receive SMS just fine...

[Luddite]

@dinadavila  

Try these ideas:

• Make sure that you are not connected to wifi while attempting to send/receive MMS.  The data connection has to be on for MMS to work.  
• Go back to the phone's APN settings and for "APN type" enter "default,mms,supl" and save.  Reboot the phone and test MMS.  
• If you have multiple APNs listed, ONLY one, the PM one, should have the APN type "default".

So the the complete settings list:

   APN: sp.mb.com

   Proxy: Unspecified

   Port: Unspecified

   Username: Unspecified

   Password: Unspecified

   Server: Unspecified

   MMSC: http://aliasredirect.net/proxy/mb/mmsc

   MMSC proxy: 74.49.0.18

   MMS port: 80

   MCC: 302

   MNC: 220

   Authentication type: Unspecified

*  APN type: default,mms,supl

*  APN roaming Protocol: IPv4

   Bearer: Unspecified

   MVNO type: GID

   MVNO value: 4D4F

[esjliv]

@dinadavila  - that copying and pasting of the bottom of that post (to contact CSA) above is likely very unnecessary advice in this case. So, you can safely disregard it. But you will probably continue to see if over and over again from this user, so use it when required.

Is this a reportable post?🤔

[darlicious]

@dinadavila 

Try these tips....

1. Reboot your phone.
2. Toggle airplane mode on/off.
3. Clear your messaging app's cache.

See if that helps. If not report back and we can get a little more technical.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[dinadavila]

Yes they are turning on their data.

[dinadavila]

Yes they have their data on.

[DDM69]

Are you sending these as a text?  Make sure your mms Multimedia Messaging Service) is turned on and the receiver is on as well. 

[esjliv]

@dinadavila  - to add some more information, and this would go for both you and the recipient (not) receipt that could be having difficulty receiving an MMS.

If either of you are an iphone users..and turn your data off occasionally, then try to turn off iMessage altogether and use regular text messaging instead.

To do this, go to Settings > Messages and toggle iMessage off.

If you prefer to use iMessage, then you can perform the following steps to fix the issue:

1. Connect to the internet using WiFi or Data.
2. Go to Settings > Messages and toggle iMessage OFF.
3. Turn your iPhone off completely, then turn it back on.
4. Go back into Settings > Messages and toggle iMessage ON.
5. Make sure “Send as SMS” is also turned ON.

If either of you are an android users, check if you have your Chat Feature on. If so, turn that feature off.

Disable your Chat Features: 

1. Open Messages
2. Tap More options > Settings > Chat features
3. Turn Enable chat features off

Otherwise, finicky issues with text may be resolved with a restart of your phone, or a reset of your network settings.

Hope something here fixes your issue.

[BKNS27]

@dinadavila 

@You friends need to turn on MMS settings and Data if they have an iPhone.

[Yummy]

If you use Native phone's app, both parties have to have DATA on in order to send/receive MMS.

If you are using 3rd party app for MMS then you have to figure out what that app requirements are.

[esjliv]

@dinadavila  - you mean recipients are NOT receiving them?

Do you see they are going through from your device okay? If so, do you know if they are turning on their data to receive them as well (edit..as @iliketotalk also asked).

[iliketotalk]

@dinadavila @Hi they also need their data on to receive