@softech
Well I'm glad you figured out a way to access it.
@J_PM
Why would pm remove this important part of functionality from our community profiles? I can't tell you how ridiculously dumb that is.....maybe you want to pass on a message to telus. Your pm customers are here because they hate how other providers and the big three treated them as customers. Part of what was so appealing about pm was cheap prices, rewards and the fact that customers really felt pm listened to us and when a change occurred that was universally disliked it was changed back. More and more pm is looking and feeling like telus.
We don't feel like you really listen to us anymore, you have changed rewards into the points program with the goal of moving us all onto points eventually so where does that leave us? With the same basic plans and prices as the competition except with a bunch of glitches that should never happen but we begrudgingly accepted because we had rewards, no call centre, poorly trained CSA's that half of them are talking out of their a$$es for their lack of knowledge about pm and their policies.
Give your head a shake telus!! You are making record profits but you are basically mandated to provide customers a third tier service. If you dont want to operate it at a loss because half of your subscribership leaves and your volunteer customer service team (the community) quits out of disgust and you are left with a fido like community you will find your labour costs will soar because you will have to hire even more outsourced staff whose incompetence at times will cause a large increase in CCTS complaints.
Force me onto the points program and I will be the first complainant for falsely advertising the rewards that bring my monthly bill to $0.
FYI1HO
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
