12-07-2023 01:37 PM
Solved! Go to Solution.
12-07-2023 01:57 PM
HI @myleslake
if you can load the voucher into it and had no error, you are good
call *611 back and it should tell you either you have the money just there in Available funds, or your account is now active (which means the fund was used)
And if fund just in Available Funds, wait 5 mins and try reboot and check
If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-07-2023 01:53 PM
London Drugs
12-07-2023 01:51 PM
I made a payment with a voucher using 611 it went through because it updated my balance, when I phone 611 it says I need to make a payment.
12-07-2023 01:50 PM
@myleslake Did you try rebooting the phone after making payment ? Also note some vouchers take 24 hours after purchase to use . Where did you get the voucher from
12-07-2023 01:40 PM
hi @myleslake you don't really mean your phone not on, you just mean your have no service?
If you see the activate new number screen, your login has problem, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Or you can also buy a voucher from Shopper Drugs mart and load the voucher using *611 on your phone , that will at least get your service back first