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Phone service not working

Aepower
Great Neighbour / Super Voisin

Please help

5 REPLIES 5

Aepower
Great Neighbour / Super Voisin

Thanks all! It was my payment info. Had expired. Completely forgot. Appreciate the replies 😍😍😍 Thanks for jogging my memory! 

softech
Oracle
Oracle

@Aepower   is it just voice call with problem or Mobile Data as well?

 

On the phone status bar on top, do you see any error like "No Sim ", "No network", "Sim not provisioned"?  Do you see any status bar at all?

 

Meow
Mayor / Maire

Little bit more info would be very helpful.

Since when are you PM customer?

Did you pay your renewal fee, etc. etc.

Outdoorsman
Mayor / Maire

@Aepower more info required if you want any advice 😁

hTideGnow
Mayor / Maire

HI @Aepower 

 

give us more details

are you new to PM?

did you try to reboot the phone?

did you try to reseat the sim card?

what make and model is your phone? This phone ever works on PM or Telus network?

Any error message you see on the phone?

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