11-21-2022 04:05 PM
I got the Cha-Ching message from 611. But I don't see anything in the account or the rewards portal. Am I missing anything?
Solved! Go to Solution.
11-22-2022 03:58 PM
11-22-2022 03:55 PM
Hey. I don't see any 'Friend Section' at all. Can you please share a screenshot so I am sure I am looking at the right place
11-22-2022 03:21 PM
With the new Public points, the friend section will only show you the amount and not the phone number
Open a ticket with CS agent to confirm if those referrals are missed
at : https://publicmobile.ca/chatbot.
First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
11-22-2022 03:14 PM
There is no Refer-a-Friend section as such or a down arrow on the right side of anything like that. Maybe difference between new and old rewards
11-21-2022 11:26 PM
In the "My Rewards" portal, click the down 🔽 arrow on the right side of "Refer-a-Friend". At least for me on the "old rewards", the last 4 digits of the phone numbers of those whom I've referred show up under there...
11-21-2022 05:55 PM
I don't see any referral phone numbers section
11-21-2022 05:43 PM
Did you look into the list of Referral phone numbers...got an extra??
11-21-2022 04:26 PM - edited 11-21-2022 04:29 PM
Ask your friend if he got the $10 on his My Account. He should see it as Available Fund wtihin 72 hours of activation.
If he does not have that too, then the code was not entered properly
If he has the $10, then it is a matter of time you will see it on yours
11-21-2022 04:11 PM
@dejavu89 not sure how the new public points work.. not going to be anything to post on instagram.. lol.. but every little bit helps..😬
11-21-2022 04:09 PM
yes new referral, I got it last week. I am on new public points. Was just wondering if there is any indication in the portal until the first 30 days pass for the new referral?
11-21-2022 04:08 PM
11-21-2022 04:06 PM
is the Cha-Ching for new referral?
are you on the new or old rewards? With new Public Points, the friend referral will show up there much later, maybe couple days to 2 weeks.
And try to make sure it is not cache issue. Clear cache and then restart the browser to re-login My Rewards site
Or use Private or Incognito mode to check
11-21-2022 04:06 PM