Hello, I'm having an issue with one of my lines.
I had no service on this line for 2 days now and I just dont understand why.
I have the same card on autopay with another line and that line is fine, it works.
But for some reason, this line says I have no funds?
It says my amount due is 0, and I have a credit balance of $15, with autopay enabled.
So why doesn't this line work?
@Mistydchase84 wrote:If I do the lost and stolen trick will it charge him any extra or will it just be the same as it was
@Mistydchase84 No, it will not change anything. It is recommended because it works kinda like a soft reset in the hopes that it wake up the plan.
@Mistydchase84 wrote:Thank you I will try that but I've been sending messages all day to mod team and nobody's responded to me at all I've think this company is just ridiculous
Just 1 message is ok. You will be in a queue and they will answer you in the next 2 days usually.
Not ridiculous ...but a little different...learn patience here!!!
@Juvy87 wrote:
@geopublic wrote:@Juvy87 So you had the $10 plan and midway you did an immediate plan change to the $25 plan. From your screenshot during the renewal your account got messed up because PM tried to renew thSe $10 plan thus ignoring you immediate plan change.
This can only be fixed by the moderator team.
To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).
Ah yes, I see it now. Under "My plan" it says I am on the $25 plan. But under Current Plan Cycle it shows the $10 plan. Weird. I really need this done asap since the line is not mine and the person is requesting to get it fixed. Can I just manually add funds into the account to get the line working again and hopefully a mod can help fix the issue it when one is available?
Thanks for all your help
@Juvy87 Not sure it will work but since it's urgent and it might take a while to hear back from the mods it's worth a try. After you make payment of its still not working try the lost stolen reset trick.
While you are waiting for moderator, you may try the lost/stolen phone trick:
To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone
@geopublic wrote:@Juvy87 So you had the $10 plan and midway you did an immediate plan change to the $25 plan. From your screenshot during the renewal your account got messed up because PM tried to renew the $10 plan thus ignoring you immediate plan change.
This can only be fixed by the moderator team.
To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).
Ah yes, I see it now. Under "My plan" it says I am on the $25 plan. But under Current Plan Cycle it shows the $10 plan. Weird. I really need this done asap since the line is not mine and the person is requesting to get it fixed. Can I just manually add funds into the account to get the line working again?
Thanks for all your help
EDIT: I added 10 dollars and the line works. Still need mods help to change it so it doesn't happen again
@hairbag1 wrote:
@Juvy87 wrote:
Hello, I'm having an issue with one of my lines.
I had no service on this line for 2 days now and I just dont understand why.
I have the same card on autopay with another line and that line is fine, it works.
But for some reason, this line says I have no funds?
It says my amount due is 0, and I have a credit balance of $15, with autopay enabled.
So why doesn't this line work?
Are you setting up a new account and it doesn't work...is that right ?
You can use the same credit card for more than 1 account but each account needs a unique email address.
This was already set up and has been working for a month now. But for some reason, I'm getting the no funds issue. I thought it was the card, but the other line works so now I'm not so sure. In the middle of the first month, when the line was working, I switched plans into the $25/1gb plan during the cycle, I'm not sure if this caused the issue.
