Phone service not working

[Juvy87]

Hello, I'm having an issue with one of my lines.

I had no service on this line for 2 days now and I just dont understand why.

I have the same card on autopay with another line and that line is fine, it works.

But for some reason, this line says I have no funds?

It says my amount due is 0, and I have a credit balance of $15, with autopay enabled.

So why doesn't this line work?

[hairbag1]

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@Juvy87 wrote:

Hello, I'm having an issue with one of my lines.

I had no service on this line for 2 days now and I just dont understand why.

I have the same card on autopay with another line and that line is fine, it works.

But for some reason, this line says I have no funds?

It says my amount due is 0, and I have a credit balance of $15, with autopay enabled.

So why doesn't this line work?

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Are you setting up a new account and it doesn't work...is that right ?

You can use the same credit card for more than 1 account but each account needs a unique email address.

[geopublic]

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@liuxinbing wrote:

only mods can solve this. Send a private message to the moderators with all detail info, including the attached picture

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@Juvy87  While you are waiting for moderator, you may try the lost/stolen phone trick:

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone

[liuxinbing]

how to send private message: log in your account, click the envolope sign, to send it.

[liuxinbing]

only mods can solve this. Send a private message to the moderators with all detail info, including the attached picture