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It didnt work

If I do the lost and stolen trick will it charge him any extra or will it just be the same as it was

His renewal date was on the 29th and he put money on it today and yes on his account online it shows active but nothing is working

Sorry I don't have patience when the phone is being used as a work phone and he can't call or call out for jobs this is ridiculous he is stuck in the city with nothing and he has to drive an hour back home just to figure out what's going on and then ...

He is on a $35 plan and he just talked up today so I don't understand what is going on