Phone service not working

[Rick78]

Phone stuck on sos

[Dunkman]

@Rick78 

You also check to make sure that your phone was not blacklisted for some reason. 

https://www.devicecheck.ca/consumers/

[Chalupa_Batman]

Hey @Rick78 

If you're getting SOS I'm assuming you just signed up with Public Mobile? Or perhaps your let your account laps and it's not currently an active account? 

If you just signed up and you're having SOS, shut down the phone, take the SIM card out and make sure it's installed correctly. Then reboot the phone. If that doesn't work, shut down the phone, insert the SIM card into another phone. Of course shut down that phone first then install and then reboot. If that phone now has service, shut down, withdrawal SIM card and insert into your phone and start the phone. 

If you're not new with Public Mobile and been here a bit, log into your account and see if your account is active.

Let us know if you need more help.

[Handy1]

@Rick78  Please 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Rick78 

new activation? or existing subscriber?

try your sim in another phone if you have physical sim

if same or if you hae eSIM, then you will have to ask support agent to check, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437