Phone number not eligible for port

[Cakehouse]

I'm a new customer, already subscribed a mobile plan and trying to transfer my phone number to PM.  I Got 2 texts: 

"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly ......"

it's been 6 hrs , nobody contact me 

I tried using the App to transfer my phone number, but I got "Phone number is not eligible for port" 

Can anybody help me with that? Hightly appreciated! 

[graice3]

Hello, I used the account number but still had the same issue. Can you tell me the porting teams phone number? Thank you

[graice3]

Same issue here, and I haven't received a call yet either. Can you share how to resolve your issue? Please and thank you

[Petrina]

hi @iblamewxll

sent you the number, please check your Community Inbox 

[iblamewxll]

Hi, I have the same issue here. Coming from Fizz to PM… Can I get the porting team number?

[Petrina]

Thank you so much!! On the phone with them now 🙂 

[hTideGnow]

hi @Petrina 

sent you the number, please check your Community Inbox 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Petrina]

Can you tell me the number? Having the same issue 

[hTideGnow]

HI @Noah0ne 

sent you the number , check your Community inbox

[JRod]

@Noah0ne 

Sent to your messages here in the community. 

[Noah0ne]

Hello, 

I am experiencing the same problem. I guess I need the porting team phone number as well please and thank you. 

[esjliv]

@Cakehouse 

[Cakehouse]

thanks for the info.

I'm waiting on the phone to talk to the potting team right now. 

[Cakehouse]

No, iys not a Koodo number.

its Cityphone number 

[JRod]

@Cakehouse 

The porting team number that @hTideGnow sent you will be able to help you out. The reason you are seeing the ineligible to port number error is because the port was in progress but encountered an error. Call the number and give them your account number from your previous provider and you’ll be good to go. 

Remember to have your old provider’s SIM card in your phone to answer yes to the text you’ll receive authorizing the port. Once you lose service on that SIM card, that is the sign to put in the public mobile SIM card and reboot your phone. 

[esjliv]

@Cakehouse - you can check to see if your number can be ported from this Koodo website (Telus owns Koodo and Public Mobile), so, same allowances here:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

...but it is likely the IMEI issue.

Are you porting over a Koodo number?

[Handy1]

@Cakehouse Was it Koodo pre paid or post paid if pre  paid you will need to contact support and if post paid you need the porting team number will send you that also but private message we not allowed to post it here 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Cakehouse]

Thank you very much.   I'll call them right after I get the phone number. 

[hTideGnow · Accepted solution]

hi @Cakehouse 

best to use account number instead of imei.

i will message you the porting team phone number, call them and they can help.  Check your Community inbox for my message