Payment

[OnTheDock]

I would like to know why my payment on May 16, 2024 was $22.60 and today, June 15, 2024 the automatic debit was $28.25?? Also, the payment date has is moving back as the months pass. A while back was billed on the 21st of each month? Now it’s the 15th and last month it was 16th? Is this going to continue to happen? Thank you in advance for your attention to this matter… James Hennessey 

[Meow]

No more monetary rewards!

No more loyalty nor autopay nor referral monetary credit every 30 days. Now you get 5% off your bill back in points, 10 points at anniversary and 1 point for every referral. If you participate in Community few more points could be awarded.

When you collect 15+ points you have to manually convert them to $15, it will not be automatic applied toward your bill.

[BKNS27]

@OnTheDock 

There are umpteen post about the increase on their 30 days cycle not monthly.

Seems that members don’t read or ignore the notice in March about the switch from the Legacy Reward to the Points Rewards.

Now you need to collect 15 points for a $15 credit now. No more $2 credit for AutoPay and points are base on 5% of your monthly bill.

[Chalupa_Batman]

Hello @OnTheDock 

Let me start with the easy answer. Date wise, it's every 30 days. It doesn't go by months.

You should have received notice that the Legacy Rewards program ended. Therefore no more discounts.

I know this may come to you as a surprise, but we're all affected by it.

EDIT: Here's the link. https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...