Payment isssue

[Pcampbell91]

Hi there,

I tried to buy an extra gig of data earlier and it took the payment from my bank but it is not showing up on my account that I have an extra gig 

[Alexandf]

@Pcampbell91 

open ticket with PM support and ask them to check it,

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

[mo1979ca]

Try to refresh the site if it still not posted make a claim ticket with SIMon ASAP. 

[BKNS27]

@Pcampbell91 

Try refreshing your browser by clicking on the circular arrow.

[computergeek541]

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@Pcampbell91 wrote:

Hi there,

I tried to buy an extra gig of data earlier and it took the payment from my bank but it is not showing up on my account that I have an extra gig 

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Log out, clear browser's caches, close browser, and then restart the browser. After that, does logging back in show that you have the add-on?