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11-25-2024 12:56 PM
I change my payment debit method and they are not taking my payment. Cannot use my phone
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11-25-2024 01:02 PM
H i@Nowlala
try to reset your pin here
https://myaccount.publicmobile.ca/en/account/reset/pin
if same, you can buy vouchers from Shoppers Drug mart and load the voucher using *611
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11-25-2024 01:02 PM - edited 11-25-2024 01:02 PM
@Nowlala After updating credit card you need to make manual payment
please use this link to load funds and trigger the renewal
https://myaccount.publicmobile.ca/en/account/payment/funds/card
and to update your PIN
PIn update page
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11-25-2024 12:59 PM
Where to you find yourpin
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11-25-2024 12:59 PM
so, you successfully update the card but unable to make payment?
Is account already suspended? maybe you need to buy voucher for this renewal.
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11-25-2024 12:57 PM
you can dial 611 to pay with your card but you need to know your PM pin number.