Why is the website so God awful bad, slow, and unresponsive to use ?

[Naloe]

I try to redeem my points but the website makes it virtually impossible to do. Is that by design ?  I have used Public Mobile for years now, but this website is seriously BAD ! I question my loyalty to the brand now.

[Wayworn]

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@Naloe wrote:

I try to redeem my points but the website makes it virtually impossible to do. Is that by design ?  I have used Public Mobile for years now, but this website is seriously BAD ! I question my loyalty to the brand now.

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I wouldn't blame PM and slow internet speeds is certainly  not a reason to question your loyalty. It may just be your equipment --- perhaps a little older computer, internet speed not up to par etc. Perhaps it would help in general to not only clear cache but also to reboot your internet modem. A simple way to reboot your modem would be to just unplug it and plug it back on in 2 to 3 minutes. Good luck.

[slusagm]

Website speed is ok to me

Try a different browser or better use the App.  App loads much faster and usually less 2FA problem once you marked it Remember device 

[Dunkman]

@Naloe 

This website does have its issues.  

You may want to try a different web browser, clear cache or incognito mode.  Or you could use the PM app.  

At home, with high speed internet and a newer laptop or PC, I have no issues with website speed.  At work, with slower computer and internet connection, website does lag at times.  

[EB0]

@Naloe 

The website has some caching issues, try the App.