Paying bill

[JeffWarren]

My email is different that when I originally signed up.  Cannot access my account.  How do I re boot?

[dust2dust]

@Ys8  - Do you know your 4 digit account pin? Is your registered credit card still valid? Did you use the lost/stolen function before or did it suspend for lack of payment (or autopay failure)?

You can use 611 to pay with your registered credit card and your 4 digit pin. You can buy vouchers in stores and online and use 611 without the pin to enter the voucher. You can go to some stores and use the real time payment option.

These options will unsuspend the account. Then you can use the SMS option to login.

[hTideGnow]

Hi @Ys8 you remember the My Account login?  did you try Reset Password?

if it does not help,  open ticket with CS agent and they can reset it for you 

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Ys8]

Yes my account was suspended but I want to un suspend it and pay my bill

[dust2dust]

@Ys8- But can you log in? If so then maybe you turned off the option to use 2FA for logging in.

Is your service suspended? Are you not able to get the email from your email inbox? You can pay with vouchers or real time payments. Then you can use the SMS option to verify.

[hTideGnow]

Ho @Ys8 but they sent you a 2FA code for login My Account??

[Ys8]

There is no security number sent to log in to pay my bill

[hTideGnow]

@JeffWarren   When you open ticket with Chatbot, you can do this to get to ticket opening screen quicker:

1. type: Change username
2. Click " Forgot Self-Serve Email"
3. Click "Contact Us"
4. Click "Click here to submit a ticket"
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[dabr]

---

@JeffWarren wrote:

My email is different that when I originally signed up.  Cannot access my account.  How do I re boot?

---

@JeffWarren   While you wait for customer support to make the necessary email change, you can also dial 611 on your phone to make a payment either with a CC (if already registered on account) but you need to know your 4 digit PIN, or purchase a voucher from any retailer, gas/convenience store and then load it via 611 by entering the 12 digit PIN. 

[t_p · Accepted solution]

---

@JeffWarren wrote:

My email is different that when I originally signed up.  Cannot access my account.  How do I re boot?

---

@JeffWarren 

You need to ask CS to change the email for you:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

or: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

@JeffWarren 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

to them can change Email for you

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..