10-02-2021 08:03 PM - edited 01-06-2022 03:28 AM
Hello,
I no longer need a plan but would still like to keep my number. To that end, I've been trying to transfer my current Public Mobile number to the number-parking service NumberBarn. However, I'm unable to complete the transfer because Public Mobile rejects the transfer request for having an incorrect Public Mobile account number. This is in spite of me copying the account number from Public Mobile's "Overview" page with the account number dropdown in the top right corner. How could the account number possibly be wrong if I copied it from there?
Thanks!
10-25-2021 10:45 PM - edited 10-25-2021 10:47 PM
Voip.ms = $1 a month.
And some useful wifi calling options.
And use a (my) referral code and get a $10 credit.
10-25-2021 10:43 PM
Sometimes some things are not meant to be.....for some reason number barn wasn't meant for your number. Self suspending via lost/stolen before midnight eastern on your renewal night will keep your voicemail active. Pay and reactivate your plan by day 88/89 and ask for your rewards to be applied manually by a CSA and you keep your phone number with pm for about 355 days for $39 or less.
10-25-2021 10:32 PM
Hi all, I have decided not to park my number, but it turns out I had the wrong address filled in for the parking request. Thanks everyone for being so helpful!
10-14-2021 11:23 PM
how long you are going to stay with NumberBarn? Fongo will do it for a one time fee $25 to port in. Stay with them for 3 month+ and it will be free to port the number out.
10-14-2021 11:19 PM
Yes good point. I have an account with some $ in it with a DID and will use it to do local calls when I come close to using up my 100 minutes.
10-14-2021 11:20 AM - edited 10-14-2021 11:24 AM
I haven't tried providing my IMEI or PIN so I can give that a shot. Currently waiting on a reply for my private message to moderator.
10-13-2021 03:32 PM
@CountyDownIeUk wrote:You can port your number to voip.ms free and the monthly DID cost is 89 cents USD a month. Can you do better at NumberBarn?
As I mentioned in my previous post, even though voip.ms monthly recurring charge is lower, it has a 1st time $15 minimum pre-pay requirement, while numberbarn is $2/mo straight...
10-13-2021 03:18 PM
You can port your number to voip.ms free and the monthly DID cost is 89 cents USD a month. Can you do better at NumberBarn?
10-13-2021 03:10 PM
Have you tried making the request using your phones IMEI# or your pm 4 digit account pin #?
10-13-2021 03:09 PM - edited 10-13-2021 03:09 PM
@fjiang wrote:Yes I made another request after reactivating my account. The transfer rejection is still because of my "incorrect account number." I checked my full name, phone number, and account number and all three are correct.
Not sure what's going on here.
Hmm... Well, I guess it can't hurt to open a ticket with PM customer service to have them confirm what THEY see as the name and account number on your account before trying again...
Another option is trying to port to another service like voip.ms -- 85c/mo + incremental usage, but $15 USD minimum prepay, so maybe not so great to pre-pay when you aren't sure if it will be successful...)
10-13-2021 12:28 PM
Yes I made another request after reactivating my account. The transfer rejection is still because of my "incorrect account number." I checked my full name, phone number, and account number and all three are correct.
Not sure what's going on here.
10-09-2021 03:53 PM
Could your name be spelled incorrectly when Number Barn is making the request? There are only 3 main pieces of information when making the request:
If the latter two are correct then....?
10-08-2021 11:36 PM
@fjiang how long you reactivated the line?
did NumberBarn tell you what reason PM gave for the declining of the porting?
10-08-2021 11:35 PM - edited 10-08-2021 11:36 PM
@fjiang wrote:I reactivated my account by purchasing another month of service, but the transfer is still being declined by Public Mobile. What could be the issue here?
Did you have the new carrier make another request? When number porting is rejected, an automated reason is provided to the new carrier. Contact the new carier to find out what that reason is and make any needed corrections to the request. Usually, it's a matter of there being an incorrect account number although I know that you've stated that you've already double checked that.
10-08-2021 11:33 PM
Hi,
I reactivated my account by purchasing another month of service, but the transfer is still being declined by Public Mobile. What could be the issue here?
Thanks
10-03-2021 02:06 AM
$2 a month. You can receive texts and calls but not make them
10-02-2021 08:35 PM
How long do you not need a service plan for? Do you have any significant rewards on your account? You can keep your account and phone number with pm for about $39 per year ( 355 days).
Options for your account and service....
Most important mark on your calendar day 85 of your suspension and day 90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account.
10-02-2021 08:35 PM
@fjiang yes, the account number is there on the top of your Overview Tab.
you want to try to port the number again and see if the same error occurs?
Curious, how much to park the number to NumberBarn? Can you still use the number while the number in NumberBarn? Just wondering what is the advantage and price difference over porting into Fongo.
10-02-2021 08:28 PM
Did you copy and paste the account number? Try to manually enter your number and double check.
Your PM plans needs to be active when you port. Also, you may receive a confirmation text from Public mobile to confirm your port request.
https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
10-02-2021 08:26 PM
@fjiang...your PM account has to be Active. Make sure it's still an active account.