Community

oryissalt13 · ‎05-31-2020

how do i find my PUK number?

Triguy · ‎05-31-2020

Here is a detailed explanation by one of the Oracle's Luddite. "SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this. "SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above. “PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it. Once the PUK is recovered and validated, you will be asked to choose a new PIN. Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

gblackma · ‎05-31-2020

@oryissalt13 if this was the first time you inserted tour PM SIM in the phone, amd it asked for one. Then its locked to your previous provider. Contact them and ask them, to unlock it for you.

If you were with PM for sometime, and locked yourself out, then contact the moderators and ask them to for it. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Keep an eye on the envelope top right of your screen. The mods answer will show up there. Stay safe.

Welcome to PM .

dabr · ‎05-31-2020

@oryissalt13 wrote:
how do i find my PUK number?

@oryissalt13 If you need to unlock your phone, then you need to either contact your previous carrier and ask them to unlock it or the manufacturer of your phone, provided of course you own the phone outright.

Anonymous · ‎05-31-2020

@oryissalt13 wrote:
how do i find my PUK number?

What exact message are you getting that makes you ask?