change a new number and then 'number not in service'

[flytofreeland]

Hi, I just changed my phone number by selecting a new number in the setup of my account, but afterwards it can not make outgoing calls, neither can it receive any incoming calls, just keep saying like '6uc1/2/3 number not in service', what is happening to my accout?Can anyone give me a hand? Many thanks!

[gpixel]

@flytofreeland if none of the tricks are working you can contact customer support here:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

[Staliger]

@flytofreeland Did some of the hits here help you? Lt us know about the result so we could help further if needed. Thanks!

[popping]

@flytofreeland 

Your account may not been provisioned correctly.

Adding $1 to your account may trigger PM server to provision your account again.

Good luck.

[Triguy]

Try lost phone trick.  Beware you could potentially  lose any rewards.

Just follow these steps:

1. Log into your Self-Serve account
2. Go to Plan and Add-Ons > Lost/Stolen Phone
3. Select Suspend Service

Wait 5 minutes then resume service.

If You Find Your Phone:

Hooray! Simply follow the same steps below to resume your service.

1. Log into your Self-Serve account
2. Go to Plan and Add-Ons > Lost/Stolen Phone
3. Select Resume Service

[gblackma]

@flytofreeland if the above fails try the lost/ stolen trick. From your self service account enable the lost/ stolen feature log out, wait 5  minutes, log in and take it off. Log out and restart your phone. 

Stay safe. 

[geopublic]

@flytofreeland  Restart your phone and test again. If it's still not allowing you to make a call put your phone in airplane mode for 5 minutes and try again.

[cavemantoronto]

Try restarting your phone.  Try adding $1 payment. This might fix this Public Mobile bug.