09-03-2023 07:25 PM
I have been overcharged for a USA talk and text add on. How do I submit a request for a refund?
09-03-2023 08:13 PM
While you wait for CSA help, please help us understand how this occurs...for future. What makes you think you were overcharged ? Did you hit Buy X 2 or is it a double charge to your credit card ? Did your computer or cell freeze up during initial purchase so you tried a second time ? I suspect the CSA may credit your account regardless...but would be constructive to understand how it could occur. TIA
09-03-2023 07:31 PM
@Mensahk Here’s how
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-03-2023 07:28 PM - edited 09-03-2023 07:28 PM
Contact a CS Agent here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Can you take a screen shot to show us?