Long term PM subscriber here. Trying to help my Dad port over from PC Mobile to PM because he gets no cell signal from PC Mobile at his house and I get a good signal from Public there.
We've been trying for a couple of weeks to sign him up with Public and keep his old number.
I've searched the help threads on this and found a bunch of other folks with similar problems, some relate getting fixed (presumably by a tech) but no information on how it got fixed.
So, how do we finish this process so that his old PC Mobile account is closed (& presumably the PC Mobile sim would stop working) and, more importantly, his Public Mobile sim starts working for calls? We've tried everything we can think since August 21.
Many thanks in advance,
Solved! Go to Solution.
Hello @CrapService2 , From what I'm reading, I don't think the port completed successfully for the following reasons:
A troubleshooting question for you:
There is only a 90-minute window after replying 'Yes' to the porting request text message. Since this dates back to August 21, you'll need to either start a new number transfer within his Public Mobile online account, or if something is stuck, get in touch with a Customer Support Agent using the link below.
Link to PM CS_Agent:
Monday to Sunday 9 AM to 10 PM EST
Number Transfer Troubleshooting:
Hope this helps.
I will private message you a number to the porting department that you can call and they’ll be able to help you and tell you the status of your port. Please check your messages here on the community (envelope on desktop, click the profile picture and then messages if on mobile)