@denismichaud_71 I'm going to take another run at this, having slept on it (and dreamed of it 🙂 ).
First, you need to know "we" didn't do anything. We're all fellow customers, so we can't see your account, make changes, or anything else. That's what the CS_Agent link in the first reply was for. All we can do is try to narrow down what the issue is, and suggest potential fixes from the customer side. You may need an Agent. 😞
Here's what I now think, all this is assuming there is NOT catastrophic failure by PM's billing system (not impossible). You have 2 lines. You may know it, or you may not, but you have 2 lines. I'll call them 1 and 2 but I don't know which came first.
[Line 1] last billed on Aug 30 for $39+tax (I'm guessing you're in NB, NS, NL, or PE, since you're paying 15% not 14.975%), didn't renew, and service was suspended Sep 29. It may have billed earlier, we don't know. That's the one you provided the 1st and 3rd screen captures for. It's currently suspended and you have about 30 days to reactivate if you want it.
[Line 2] billed on Aug 18, Sep 17, Oct 17, and Nov 16, for $40+tax. It is still active, even if you're not using it. It will have its own account, its own login, its own SIM, and its own number. It may be yours or it may be a family member's (spouse, child, parent, etc.). You may or may not have attempted to cancel this one, but it is still there. If you want to cancel it, that's separate from cancelling [Line 1].
Lots of questions come to mind, but to keep it simple: are you aware of a 2nd PM line paying $40+tax? If you're trying to get away from PM completely, I think the key is to identify this account, hopefully you can do that before contact an Agent.
@BKNS27 @Andy85 @Handy1 I really think this is more complicated than just "changed immediately instead of on renewal" because of the post-Aug30 charges.
Anyone have further insight? Maybe I'm just wrong. Thanks.
