OPPO A79 5G Sim not working

[PardeepSingh]

My dad's come from India and i've bought him a public mobile sim and a plan. The device isnt able to recognize the sim and nothing shows up. My Telus sim works on his phone though. Please help

[BKNS27]

@PardeepSingh 

How did you setup his plan? 
The app on your phone or his phone?

[Neil11]

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @PardeepSingh looks to me a sim card setup problem on the system

Start with a reboot and Reset all networks 

if same, you need to ask support agent to refresh your account 

  you can submit ticket by direct message:  

      https://productioncommunity.publicmobile

[Handy1]

@PardeepSingh  you might have to change APN settings to this for PM to work 

APN settings

• Name: Public Mobile
• APN: sp.mb.com
• MMSC proxy: mmscproxy.mobility.ca
• MMSC: http://aliasredirect.net/proxy/mb/mmsc
• MMS port: 8799
• MCC: 302
• MNC: 220

adding does the PM SIM card work in your phone ?