Not receiving texts or incoming calls on new SIM

[DH_Berkley]

Hello out there,

I'm not receiving texts from some numbers, and any incoming calls apparently get a busy signal.

I lost my last phone (and SIM, obviously), and just bought a new one with new SIM, and have been having these problems since. 

Any ideas on what might be going on with this?

[hTideGnow]

Hi @DH_Berkley   did you probably request Change sim card on your my account? 

and what kind of phone is that?

[esjliv]

@DH_Berkley - so when you received the new SIM and phone, did you perform the SIM SWAP in your My Account, as shown here... "How To Change Your SIM Card" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap

SIM swapping should not affect your services like you describe. Sounds like network or issues on the account since the sim swap.

To troubleshoot, try"

• restart your phone
• toggle into and out of airplane mode
• perform a Reset of the device's Network Settings
• try your SIM into another phone to see if the issue is the same

If the issue is the same in another phone , submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[softech]

@DH_Berkley   what phone did you get?

you can make outgoing calls and mobile data work?

try to change the preferred network to 3G Only (or WCDMA Only) and see if it incoming calls work

and you tried the phone at different area ?

[Handy1]

@DH_Berkley   Try resting network settings or try network on 3G and see if this help also reboot the phone if you have t already