Community

dibadigroup2 · ‎02-08-2023

im losing business because of this and i just paid my bill what is going on?

dibadigroup2 · ‎02-09-2023

it was before i get lock i used a voucher and i need this: PUK for the SIM

BKNS27 · ‎02-08-2023

How did you pay your bill if you are locked out of your account?

What does the phone indicate on the screen?

Require PUK for the SIM or phone?

Handy1 · ‎02-08-2023

@dibadigroup2 If you cannot sign into account get support to help you regain access to it

Getting support / submit ticket

Or while your already here and logged in the community

Watch for reply top of page to the

Right ( envelope image )

LoveNature · ‎02-08-2023

try to close all browser and clear cache/ cookies/ open inPrivate mode,from computer.
Login again is your account is showing status Active,

if yes is Active, try to reboot device or insert your SIM card in other device.

softech · ‎02-08-2023

@dibadigroup2 My account has no more "lock out", you can close your browser and try login again

if you forgotten the password, try to use the Reset password link there

or open ticket with PM Support

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

for sim lock, what error message you got?

esjliv · ‎02-08-2023

Hopefully this link can help you determine which Puk message you are receiving and how to solve it:

Try clearing your browser's cache, or try a different browser or device. Or, open a tab in incognito mode and access My Account that way.

If having issues with your password, use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

For My Account log in issues, you can submit a ticket here to: Create, forgot or change My Account email or password link

im lock out of my account and my sim is lock??